Your Questions Answered

Yes. Our products are formulated with gentle, skin-supportive ingredients. However, every skin journey is unique, which is why we recommend a patch test before first use. Discontinue use if irritation occurs.

Our formulations are created with a high concentration of natural, skin-loving ingredients chosen for performance and purity. Full ingredient lists can be found on every product page to support informed choices.

Many of our products are pregnancy-friendly although sensitivity levels can vary. We always recommend reviewing the ingredient list and consulting your healthcare professional if you have any concerns.

Each product page includes recommended skin types and benefits. If you’re unsure where to start, feel free to email us at freshfacedskincobeauty@gmail.com and we’ll be happy to guide you.

Everyone’s skin is different, and consistency is key. Many customers notice improvements within the first few weeks of regular use, while deeper results develop over time.

We aim to dispatch orders within 1–2 business days. Delivery within the UK typically takes 2–4 business days once dispatched. Your tracking link will be sent by email.

We accept returns within 30 days of delivery for unused and unopened products in original packaging. For full details, please visit our Returns & Exchanges page.

Yes. Once your parcel has been dispatched, you’ll receive an email with your tracking link. You can also visit our Track My Order page to check delivery progress anytime.

Yes — digital gift cards are available and are delivered instantly by email. They are valid for 24 months and can be used on any product in our store.

We’re always here to support you. If you can’t find the answer you need, email us anytime at freshfacedskincobeauty@gmail.com and we’ll be happy to assist.