Privacy Policy

How we protect your information with care and transparency.

At Fresh Faced Skin Co, we are committed to protecting your privacy and treating your personal information with care. This Privacy Policy explains how we collect, use and safeguard your details when you shop with us, join Skin Perks, purchase gift cards or interact with our website.​

Information We Collect

We collect personal information that you provide directly, including:

• Name, email address and delivery address

• Payment and billing information (processed securely via our payment provider)

• Account login details (if you create an account)

• Skin Perks loyalty account activity

• Gift card purchases or redemptions

• Communication preferences

• Order history and shopping activity

We also collect limited technical information automatically through cookies and similar technologies, including IP address, device type and browsing behaviour. For more information, see our Cookie Policy

How We Use Your Information

We use your information to:

• Process and deliver orders

• Operate your account and loyalty rewards

• Provide customer support

• Personalise your shopping experience

• Detect and prevent fraud or misuse of our site

• Improve our website, products and services

• Send marketing communications where you have opted in (you can unsubscribe at any time)​

Legal Basis for Processing (UK GDPR)

We process personal data on the following legal bases:

• Contract — to process and deliver purchases

• Legitimate interest — to operate, improve and secure our website and services

• Consent — for marketing communications and cookies

• Legal obligation — to comply with applicable law

Sharing Your Information

We do not sell your data. We may share personal information only with:

• Payment processors

• Courier and delivery partners

• IT and website service providers

• Customer support platforms (if used)

These providers may access data only to perform their services on our behalf.

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International Transfers

Some service providers may store data outside the UK. Where this occurs, we ensure appropriate protections (e.g., standard contractual clauses) consistent with UK GDPR.

Data Retention

We keep your personal data only for as long as necessary to:

• Fulfil your orders

• Maintain your account and reward history

• Meet legal, tax and accounting requirements

You may request deletion of your account or data at any time.

Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain processing

• Withdraw consent for marketing

• Request transfer of your data (data portability)

To make a request, contact us at: freshfacedskincobeauty@gmail.com

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Age Restrictions

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Our website is intended for users aged 16 and over. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your data is used, email us at:

freshfacedskincobeauty@gmail.com

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Last updated: 29 November 2025