Returns & Exchanges

Hassle-free returns designed to keep your experience worry-free.

At Fresh Faced Skin Co, every order is packed with care and attention. If your item arrives damaged, faulty or incorrect, we will resolve it quickly and with care. Your satisfaction matters deeply to us, and we are here to assist whenever something isn’t right.

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Eligibility

Because skincare products are hygiene-sensitive, we are only able to accept returns in the following cases:

• The item arrived damaged in transit

• The item arrived faulty or defective

• The wrong item was sent

Please contact us within 14 days of delivery so we can provide support.

Opened or used products cannot be returned unless they arrived damaged or faulty.

How to Request a Replacement or Refund

To start a return or replacement request, please contact us via our Contact Us page with:

Your order number

A clear photo of the issue

A brief description of what has happened

Once your request has been reviewed and confirmed, we will arrange either:

• A replacement of the same item, or

• A refund to your original payment method

In some cases, we may ask for the item to be returned to us for inspection before a refund or replacement can be issued.

Return Shipping Costs

• If the item is faulty, damaged or incorrect, we will cover return postage where required.

• If the item is not faulty, we are unable to accept the return.

Refund Timeframes

Once a return (if required) is received and inspected, refunds are processed within 5–7 business days and issued via the original payment method.

Please note that processing times for banks and payment providers may vary.

We want your experience with Fresh Faced to be as smooth and enjoyable as your products. If something isn’t right with your order, we’re here to make it right — quickly and kindly.

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Last updated: 29 November 2025